Privacy Policy
This Privacy Policy describes the privacy practices of Pinnacle Research Group and our subsidiaries and affiliates in connection with the www.pinnacletrials.com website, and any other website that we own or control and which posts or links to this Privacy Policy (collectively as Pinnacle Research Group), as well as in connection with our clinical research activities. This Privacy Policy also describes your rights and choices regarding the Personal Information we collect, including your Personal Health Information (PHI).
Personal Information We Collect
Information You Provide to Us
Personal information you provide to us through the Service or otherwise includes:
- Contact information, such as your first and last name, email address, mailing address, and phone number.
- Health information relevant to clinical research, including medical history or eligibility details, collected in compliance with HIPAA regulations.
- Feedback or correspondence, such as information provided when you contact us with questions or feedback.
- Any other information necessary for eligibility determination and study participation.
Personal Health Information (PHI)
We collect and store PHI for individuals interested in participating in clinical trials. PHI collected is securely stored in our database and managed in compliance with HIPAA and all applicable regulations. We do not share PHI with third parties outside of what is required for clinical research operations.
How We Use Your Personal Information
We use your personal information, including PHI, for the following purposes:
- To determine patient eligibility for clinical trials and to safely conduct research: including to provide, manage, and improve our current processes while conducting research at our clinic and to inform patients of clinical research opportunities.
- To communicate with you: regarding clinical trial participation, eligibility, scheduling, and study updates.
- For research and development: to analyze and improve our clinical research recruitment efforts.
- To comply with the law: we use your information as necessary or appropriate to comply with applicable laws and legal requirements.
How We Share Your Personal Information
We do not share your PHI or other personal information with third parties, except as required to support our clinical research activities or as permitted by law. Our use and handling of PHI is strictly governed by HIPAA and other applicable regulations.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Your Choices
Access, Update, or Remove Your Information
If you would like to access or update your information, please contact us at pinnacle@pinnacletrials.com or call us directly at 256-403-7711.
Opt-Out of Communications
To opt out of text message communications, you may reply with “STOP” or text “REMOVE” to 256-403-7711. You may also call this number to request removal of your information from our database.
Security Practices
We prioritize the security of your PHI and employ physical, technical, and administrative safeguards designed to protect your personal information. While we take reasonable precautions, please note that no method of online transmission or storage is entirely secure.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your rights, please contact us at pinnacle@pinnacletrials.com or by calling 256-403-7711. You may also write to us at:
Pinnacle Research Group
409 East 10th Street
Anniston, Al, 36207
Pinnacle Research Group reserves the right to modify this Privacy Policy at any time. Any modifications will be effective upon posting on the Service or as otherwise indicated.